Refund policy

RETURNS AND REFUNDS

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All orders that are placed are not refundable if they are shipped or if they have been processed. 

We do not accept returns. 

We only replace items if they are defective or damaged. A photographic proof should be submited with the request at info@lilaandcoshop.com. Our processing time is 2-7 business days.

To be eligible for a refund, the items must have been received broken or damaged. A photographic proof should be submited with the request at info@lilaandcoshop.com.

Additional non-returnable items:
* Gift cards

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lilaandcoshop.com.
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.